Terms of service

Terms of Service

Overview

Welcome to Rootsy. The terms "we", "us" and "our" refer to Rootsy Ltd. We operate this store and website, including all related information, content, features, tools, products and services (the "Services"). Our store is powered by Shopify.

Please read these Terms of Service carefully. By visiting, interacting with or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you should not use or access our Services.

Section 1 — Access and Account

By agreeing to these Terms, you confirm that you are of legal age in your country of residence. You are responsible for ensuring that any information you provide — including billing, payment and shipping details — is accurate, current and complete. You are solely responsible for the security of your account and all activity that occurs under it. Accounts may not be transferred or assigned to another person.

Section 2 — Our Products

We have made every effort to represent our products accurately. However, colours and appearance may vary depending on your device and its settings. We do not warrant that product quality will meet your expectations in every case. Product descriptions are subject to change at any time. We reserve the right to discontinue any product or limit quantities available to any person or region.

Section 3 — Orders

When you place an order, you are making an offer to purchase. We reserve the right to accept or decline any order at our discretion. Your order is not confirmed until we accept it and payment has been processed. Please review your order carefully before submitting — we may be unable to accommodate cancellation requests once an order is accepted. If we are unable to accept or fulfil your order, we will contact you using the details provided at checkout. Returns and exchanges are governed by our Returns & Refunds Policy.

Section 4 — Prices and Billing

Prices are subject to change without notice. The price charged will be the price shown at the time your order is placed, as confirmed in your order confirmation email. Unless otherwise stated, prices do not include applicable taxes, shipping or import charges. You agree to provide accurate and current payment information and authorise us to charge the amount due for your order.

Section 5 — Shipping and Delivery

All delivery times are estimates only and are not guaranteed. We are not liable for delays caused by carriers, customs processing, or events outside our control. Once your order has been transferred to the carrier, risk of loss passes to you.

Section 6 — Intellectual Property

All content on our Services — including trademarks, text, images, graphics and design — is owned by Rootsy Ltd or its licensors and is protected by applicable intellectual property law. You may not reproduce, distribute, modify or otherwise use our content without our prior written consent. The Rootsy name, logo and brand elements are trademarks of Rootsy Ltd and may not be used without our permission.

Section 7 — Optional Tools

We may provide access to optional third-party tools as part of the Services. These are provided "as is" without any warranties or endorsement from us. Use of any such tools is entirely at your own risk.

Section 8 — Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the content, accuracy or practices of any third-party site. You access such sites at your own risk.

Section 9 — Relationship with Shopify

Our store is powered by Shopify. Any sales and purchases you make are made directly with Rootsy Ltd. Shopify is not responsible for any aspect of transactions between you and us, including any injury, damage or loss resulting from purchased products. You expressly release Shopify and its affiliates from all claims arising from your transactions with Rootsy Ltd.

Section 10 — Privacy Policy

All personal information collected through our Services is handled in accordance with our Privacy Policy. By using our Services, you acknowledge that you have read and understood it. Because our store is hosted by Shopify, Shopify also collects and processes certain information about your use of the Services — please refer to Shopify's Privacy Policy for details.

Section 11 — Feedback

If you submit any feedback, reviews or suggestions to us, you grant us a perpetual, royalty-free licence to use, reproduce and publish that content for any purpose, including improving and promoting our Services. You confirm that you own the rights to any feedback you submit and that it does not infringe any third-party rights.

Section 12 — Errors, Inaccuracies and Omissions

We reserve the right to correct any errors, inaccuracies or omissions in our Services at any time, including after an order has been submitted, and to update or cancel orders where information was inaccurate.

Section 13 — Prohibited Uses

You may use our Services for lawful purposes only. You may not use our Services to violate any applicable law, infringe intellectual property rights, transmit harmful or misleading content, send unsolicited communications, or interfere with the security or operation of our Services. We reserve the right to suspend or terminate access if these Terms are breached.

Section 14 — Automated Access and Agents

Automated tools, bots, scrapers or AI agents may not access, use or interact with our Services unless they identify themselves in all HTTP/HTTPS requests, do not mimic human behaviour, do not circumvent CAPTCHAs or security measures, and respond truthfully if asked whether interactions are from a human or automated system. We may use technical measures to limit automated access at our discretion.

Section 15 — Termination

We may terminate your access to our Services at any time without notice. You remain liable for all amounts due up to the date of termination. Sections covering intellectual property, feedback, disclaimers, liability, indemnification and governing law survive termination.

Section 16 — Disclaimer of Warranties

Our Services and products are provided "as is" and "as available" without warranties of any kind, express or implied, including warranties of merchantability or fitness for a particular purpose. We do not guarantee uninterrupted, error-free or secure access to our Services.

Section 17 — Limitation of Liability

To the fullest extent permitted by law, Rootsy Ltd, its directors, employees, affiliates and service providers shall not be liable for any indirect, incidental, punitive or consequential damages arising from your use of our Services or products, including lost profits, loss of data or replacement costs.

Section 18 — Indemnification

You agree to indemnify and hold harmless Rootsy Ltd, Shopify, and our affiliates from any losses, damages or claims — including reasonable legal costs — arising from your breach of these Terms, your violation of any law, or your use of our Services.

Section 19 — Severability

If any provision of these Terms is found to be unlawful or unenforceable, that provision will be severed and the remaining Terms will continue in full force.

Section 20 — Entire Agreement

These Terms, together with our Privacy Policy and Returns Policy, constitute the entire agreement between you and Rootsy Ltd regarding your use of our Services and supersede any prior agreements.

Section 21 — Assignment

You may not transfer or assign your rights under these Terms without our prior written consent. We may transfer or assign our rights without notice to you.

Section 22 — Governing Law

These Terms are governed by the laws of England and Wales. You and Rootsy Ltd submit to the exclusive jurisdiction of the courts of England and Wales.

Section 23 — Changes to These Terms

We may update these Terms at any time. Changes will be posted on this page and will take effect from the date specified. Your continued use of our Services after changes are posted constitutes acceptance of those changes.

Section 24 — Contact

Questions about these Terms can be submitted via our contact form.

Rootsy Ltd, 91 High St, Marlow SL7 1AB, England
Registered in England & Wales — Company No. 16254646